Rogers has reached an agreement with the Competition Bureau to offer a refund or credit to customers who were charged for receiving premium text messages. These text messages are ones that are games, quizzes, facts, horoscopes, ringtones and the like. Here’s what they had to say on the matter:
As part of our new 3.0 plan, we’re committed to putting our customers front and centre. And we want customers to know that going forward, this is how we’ll operate.
That’s why Rogers and FIDO customers will receive a credit or refund if they were charged for third-party premium text services provided by Jesta between January 1, 2011 and August 31, 2013 and Mobile Messenger between January 1, 2011 and September 30, 2012. These services included Mind Quiz, Love Crush and Joke a Day.
This issue came to light when the Competition Bureau did a an investigation and as a result sued Rogers, TELUS, Bell, and the Canadian Wireless Telecommunications Association for $31 million. Rogers is the first carrier to settle the issue. Thus I expect that other carriers may do the same shortly. In any case, if you’re a Rogers or Fido customer, you might want to read the post that I linked to. It is possible that you might be getting some money back.