Archive for Rogers

Rogers To Refund Customers Who Got Unwanted Premium Text Messages

Posted in Commentary with tags , on March 16, 2015 by itnerd

Rogers has reached an agreement with the Competition Bureau to offer a refund or credit to customers who were charged for receiving premium text messages. These text messages are ones that are games, quizzes, facts, horoscopes, ringtones and the like. Here’s what they had to say on the matter:

As part of our new 3.0 plan, we’re committed to putting our customers front and centre. And we want customers to know that going forward, this is how we’ll operate.

That’s why Rogers and FIDO customers will receive a credit or refund if they were charged for third-party premium text services provided by Jesta between January 1, 2011 and August 31, 2013 and Mobile Messenger between January 1, 2011 and September 30, 2012.  These services included Mind Quiz, Love Crush and Joke a Day.

This issue came to light when the Competition Bureau did a an investigation and as a result sued Rogers, TELUS, Bell, and the Canadian Wireless Telecommunications Association for $31 million. Rogers is the first carrier to settle the issue. Thus I expect that other carriers may do the same shortly. In any case, if you’re a Rogers or Fido customer, you might want to read the post that I linked to. It is possible that you might be getting some money back.

Shomi & CraveTV Could Be Made Available To Any And All Who Want It: CRTC

Posted in Commentary with tags , , , on March 16, 2015 by itnerd

I somehow missed this on Friday, but the if you recall, Shomi which is the streaming service run by Rogers and Shaw, and CraveTV which is run by Bell, are only available to those customers. Thus if you’re a Bell customer, you can’t get Shomi for example and Rogers/Shaw customers can’t get CraveTV. This is a strategy that is clearly designed to stop cord cutting or the discontinuation of cable TV service which is a thing these days. Well, the CRTC has popped up and said, that Shomi and CraveTV must be made available to all:

Finally, the CRTC is allowing video-on-demand services to offer exclusive content to cable and satellite subscribers, as long as they are available to all Canadians over the Internet without a television subscription. This will enable Canadian services to compete on a more equal footing with online video services.

So, one could read that and come to the conclusion that it means that Shomi and CraveTV could be forced to be made available to any and all who want it. If you’re Bell, Rogers, and Shaw, that’s got to be downright frightening. You can bet that those three are looking at how they can fight this if and when the CRTC brings down the hammer. Thus I would stay tuned to this story as things are about to get very interesting.

Rogers GameCenter Live Does Not Break The Rules: CRTC

Posted in Commentary with tags , , , on March 16, 2015 by itnerd

You might recall that Bell and Telus filed complaints with the CRTC to make the argument that Rogers GameCenter Live app should be made available to any and all who want it and not just to Rogers subscribers. The CRTC came out with a decision on that front which will stir some debate:

The CRTC considers that the programming available on GamePlus is essentially produced for distribution on digital media. As such, it can be offered exclusively and does not constitute an undue preference in favour of Rogers subscribers. In the CRTC’s view, Rogers is in compliance with the established rules.

GameCentre Live is a service operated by Rogers to which all Canadians can subscribe to in order to access National Hockey League games online. GamePlus is a complementary service to GameCentre Live, available online only, and offered exclusively to Rogers subscribers. GamePlus provides access to bonus content, such as replays not available on the traditional television broadcast, exclusive analysis and interviews, and different camera angles.

I have to admit that I did not see this decision coming out the way that it has. I’m guessing that lawyers for Bell and Telus are looking at this to see if they can do anything about this as I am sure that they will find that this decision is unfair.

Rogers Announces Pricing For Samsung Galaxy S6 & S6 Edge

Posted in Commentary with tags , on March 13, 2015 by itnerd

Rogers pricing for the Samsung Galaxy S6 & S6 Edge has recently been announced. The S6 will be launching on April 10th  and you can find out more at http://www.rogers.com/consumer/wireless. To make sure this great new device is always charged, customers who reserve and activate their S6 or S6 Edge on a 2-year share everything plan get a free wireless charger: http://www.rogers.com/promotions

Here’s the full price list:

No Term 2 Year Share Everything Plan
Samsung Galaxy S6 32GB $749.99 $249.99
Samsung Galaxy S6 64GB $859.99 $359.99
Samsung Galaxy S6 128GB $969.99 $469.99
Samsung Galaxy S6 Edge 32GB $849.99 $349.99
Samsung Galaxy S6 Edge 64GB $959.99 $459.99
Samsung Galaxy S6 Edge 128GB $1,069.99 $569.99

 

Rogers Announces Rogers Ignite High Speed Internet

Posted in Commentary with tags on March 4, 2015 by itnerd

Today, Rogers introduced Rogers Ignite which is best described as “fully loaded” Internet plans that come with the following:

  • Unlimited usage
  • Speeds up to 100 Mbps and up to 250 Mbps
  • Consistent reliable speeds ranked fastest in Canada by PCMag.com
  • Subscriptions to Rogers NHL GameCentre LIVE and shomi
  • Plans also come with the Rocket Wi-Fi modem that extends the Wi-Fi signal even further throughout the home

Rogers is also offering two year terms with new Rogers Ignite TV and Internet bundles. Customers can create their own personalized bundle that includes technical support from Rogers TechXpert Whole Home, shomi, Rogers NHL GameCentre LIVE,  NHL Centre Ice (on VIP TV packages or higher), and the option to add a NextBox 3.0 PVR rental, Home Phone or Rogers Smart Home Monitoring for additional savings.

More details can be found here.

 

Rogers Extends Coverage In Northern Ontario

Posted in Commentary with tags on March 4, 2015 by itnerd

Rogers announced today that their customers will have wireless coverage in more places than ever before, including on major roads and highways and in rural communities. Customers can access Extended Coverage at no extra cost so they can talk, text and use data on their mobiles and tablets in even more locations. With Extended Coverage, customers can stay connected while travelling along northern Ontario’s major routes including Highway 144 between Sudbury and Timmins; Highway 11 from north of Cochrane through Kapuskasing; Highway 65 east of Englehart and Highway 101 west of Timmins. Based on agreements Rogers has made with other carriers, Extended Coverage allows eligible postpaid customers to stay connected in more places, at no extra charge and with no sign-up requirements. Customers are able to use their device in more places now by simply making sure data roaming is turned on.

In addition to Extended Coverage, Rogers will deliver a better network experience to customers in northern Ontario by continuing to expand its LTE network and roll out LTE-Advanced, the next evolution of wireless technology that combines spectrum bands for even faster speeds. More Ontarians will also have access to 700 MHz spectrum for improved signal quality in basements, elevators and in buildings with thick concrete walls.

Rogers Victim Of Social Engineering Hack….. Customer Records Accessed

Posted in Commentary with tags , on March 3, 2015 by itnerd

Rogers yesterday released news that it was the victim of a social engineering hack. That’s when you get someone to hand over information that allow you to hack into a system. The hack resulted in this according to The Globe And Mail:

Patricia Trott, a spokeswoman for the Toronto-based Internet and phone provider, said a “third party” accessed a “single e-mail address of one of our enterprise sales employees, who managed a small number of medium business accounts.”

The breach occurred last week, she said in a statement Monday, and was due to “human error (not system error).”

Here’s how the breach was discovered:

Late Sunday afternoon, an anonymous Twitter user using the handle @TeamHans_ posted a link to a zip file containing copies of dozens of contracts for telecommunications services, as well as e-mail correspondence from the Rogers sales employee.

The contracts appear to relate to between 50 and 70 medium-sized businesses that were part of the portfolio managed by the employeewhose e-mail account was accessed. The contracts do not appear to contain payment or password information, but they do indicate the number of data or phone lines purchased as well as the amount spentby the business customers.

Rogers claims to have secured their systems, contacted police, and has alerted customers. That’s all good. Rogers also disclosed this quickly. That’s also good. But, it is clear that there needs to be training to stop social engineering hacks from occurring in the first place. Hopefully Rogers does invest in that training as I can say from experience that you can have all the firewalls, anti-virus, anti-spyware, and other digital defenses you want. But if your staff don’t know how to identify and react to a social engineering attack, it makes all of the other stuff meaningless.

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