If you were wondering how RIM was going to make it up to customers for the four day Blackberry outage last week, wait no longer. RIM posted some news about that topic on the Blackberry website today:
Research In Motion (RIM) announced today that a selection of premium apps worth a total value of more than US $100 will be offered free of charge to subscribers as an expression of appreciation for their patience during the recent service disruptions. The apps will be made available to customers over the coming weeks on BlackBerry® App World™ and will continue to be available until December 31, 2011.
And there’s more:
RIM’s enterprise customers will also be offered one month of free Technical Support. Current customers will be offered a complimentary one month extension of their existing Technical Support contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge. Additional details about the program and information about how to register will be available at www.blackberry.com/enterpriseoffer.
So. If you’re a Blackberry user, does this make up for not having e-mail for up to four days last week? Post a comment and let us know.
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This entry was posted on October 17, 2011 at 10:43 pm and is filed under Commentary with tags RIM. You can follow any responses to this entry through the RSS 2.0 feed
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RIM Tries To Make Nice With Customers By Giving Away Software And Services
If you were wondering how RIM was going to make it up to customers for the four day Blackberry outage last week, wait no longer. RIM posted some news about that topic on the Blackberry website today:
Research In Motion (RIM) announced today that a selection of premium apps worth a total value of more than US $100 will be offered free of charge to subscribers as an expression of appreciation for their patience during the recent service disruptions. The apps will be made available to customers over the coming weeks on BlackBerry® App World™ and will continue to be available until December 31, 2011.
And there’s more:
RIM’s enterprise customers will also be offered one month of free Technical Support. Current customers will be offered a complimentary one month extension of their existing Technical Support contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge. Additional details about the program and information about how to register will be available at www.blackberry.com/enterpriseoffer.
So. If you’re a Blackberry user, does this make up for not having e-mail for up to four days last week? Post a comment and let us know.
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Like this:
This entry was posted on October 17, 2011 at 10:43 pm and is filed under Commentary with tags RIM. You can follow any responses to this entry through the RSS 2.0 feed You can leave a response, or trackback from your own site.