Bell Canada Stops Sending Tech Calls To India…. Not Satisfied With The Results…. Imagine How Customers Feel

I have to go check the temperature in hell as this a reader pointed me towards this piece of news. Bell Canada will apparently stop sending tech support calls to India:

“Some of our offshore calling has not done what we’ve wanted it to do,” chief executive officer George Cope told shareholders.

I guess that means that going to India didn’t provide the same quality of technical support that in house people could do at a much lower price point.

The article also mentions this:

BCE declined to say how many calls are made to its call centres in North America and abroad, but said the decision would have no impact on jobs. The company has been shedding thousands of jobs as part of its effort to control costs.

Note the “no impact on jobs” part. Could that mean that Bell is going to contract out these services to a domestic or US call center? Perhaps. The article doesn’t really say, but I’d be shocked if they brought those jobs in house.

I’m guessing that customers of Bell who have been transfered to their tech support are jumping for joy right now.